Ten Steps to Long Term Conflict Management
The situation is out of control and you don’t have time to deal with it. So what do you do?
Make a plan.
- Schedule a time to discuss the situation allowing time for the problems to cool off; many things do not get completely settled in the heat of the moment.
- Choose a neutral location where you both can keep your bearings.
- Identify the problem. Be calm and civilized with each other. What triggered the issue? Why does it bother you?
- How did you each contribute to the problem? What did the other person say? What is your version of the story? Try to listen more than you talk.
- Take ownership of your portion of the conflict. What did you do to cause this? Admit guilt if it is your fault.
- Collaborate on possible solutions. What is the desired outcome of each person?
- Discuss possible solutions and how each would fit into the equation.
- Determine which solution best fits the situation and take action. Choose one resolution come to an agreement on how each individual will contribute toward this solution.
- Follow up with another meeting to discuss your movement.
- As each of you comes to a resolution, forgiving and forgetting; take the time for a handshake or a hug allowing growth and camaraderie through conflict resolution.